Online Payment Terms

Exchange Rates:  The exchange rates quoted on the Website are subject to change. We will use the exchange rate at the time we receive your order. The exchange rate applicable to your transaction is the rate set out in your confirmation email.

No cancellation of Orders: a) You may not reverse or “cancel” an order once you have made payment for your order. b) If you wish to reverse your transaction, you will need to attend a FCM Travel Solutions branch to sell your Online Foreign Currency to FCM Travel Solutions on such terms as both parties agree.

You must comply with all laws and regulations binding on you, including complying with all obligations under, and not breaching, the anti-money laundering legislation or any other applicable laws.

The User agrees that under no circumstances we shall be held responsible for fraudulent/duplicate transactions and hence no claims should be raised to us. No communication received by us in this regards shall be entertained by us.  

We assume no liability whatsoever for any monetary or other damage suffered by you on account of:

(I) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto: and /or

(II) any interruption or errors in the operation of the Payment Gateway.

At the time of delivering foreign exchange to the user, the user shall tender the required   documents relating to the purchase of the travel.  

The User specifically agrees that if any discrepancy is detected in the documents furnished  by the User at the time of applying for foreign exchange or the details are incomplete  or not accurate or the Bank finds that execution of the request is in violation of any   applicable laws / regulations / guidelines, changes in Government Policies RBI / Bank Policies or for reasons beyond control of FCM Travel Solutions leading to cancellation of   the transaction we shall not process the request any further and we would be fully   entitled to cancel the transaction at our sole discretion. In the said event the amount   deposited by the user for the transaction would be credited to the User's Account within   21 working days after deducting the applicable cancellation charges etc. and in the said   event the User shall not raise any claim against Travel Solutions or any of its officials,   employees or agents.

The User hereby agrees to indemnify and hold harmless Travel Solutions or any of it's service providers or their directors, officers, employees or agents from and in respect of any loss, damage,   liability, cost or expense that he/ she may suffer or incur by reason of his failing to discharge his obligations under or acting in breach of any laws, terms and conditions   herein contained.  

The User is advised to seek independent legal opinion on matters relating to purchase   of Foreign Exchange Products from Travel Solutions.  

The User represents that the total amount of foreign exchange purchased from or remitted  through, all sources including through this service is within the prescribed limits set forth by the Reserve Bank of India (RBI) and is also as per the Exchange Control Regulations of RBI and the applicable laws in force   from time to time.

FCM Travel Solutions shall under no circumstance be liable to the User for non-availability of the Services or for reasons including but not limited to natural calamities, legal restraints, network failure, or any other reason beyond the control of FCM Travel Solutions. FCM Travel Solutions would under no circumstance be liable for any damages of whatsoever nature sustained by the User   or by any other person on behalf of the User.

You will be required to sign for your order at the time you collect it.